Frequently Asked Questions

What products does JEXON sell?

JEXON specializes in men's running shoes and athletic footwear designed for everyday running, walking, training, and active lifestyles.

How long does shipping take?

Our Standard Shipping typically takes 7–15 business days after your order has been processed and shipped.

Please note that delivery times may vary depending on the destination, carrier delays, weather, holidays, and other circumstances beyond our control.

How long does order processing take?

Orders are generally processed within 1–3 business days after payment is successfully received.

How can I track my order?

Once your order has shipped, tracking information will be sent to the email address provided at checkout, when available.

You can use the tracking number to check the status of your shipment.

What payment methods do you accept?

We accept the payment methods displayed and available at checkout. Available payment options may vary depending on your location and checkout conditions.

What is your return policy?

We accept eligible returns within 30 days of delivery.

Items must generally be unused, in their original condition, and meet the requirements outlined in our Return & Refund Policy.

How do I request a return?

Contact JEXON customer support with your order number, the item you want to return, and the reason for the return.

Please contact us before sending any item back so we can provide the appropriate return instructions.

What if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos of the product.

We will review the issue and work with you on an appropriate solution.

Can I exchange my shoes for another size?

If you need a different size, contact us before returning your order. Exchanges may be available depending on product and size availability.

When will I receive my refund?

After an approved return is received and inspected, your refund will be issued to the original payment method.

Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional time for the funds to appear.

What happens if I enter the wrong shipping address?

Please contact us as soon as possible if you notice an error in your shipping information.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Do you ship within the United States?

Yes. JEXON currently ships to customers in the United States.

How can I contact JEXON?

You can contact us using the information below:

Phone: +1 330 520-2772
Email: info@jexon
Address: 36 W 38th Street, New York, NY 10018, USA

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)