Shipping Policy

Last updated: September 8, 2026

At JEXON, we are committed to providing a simple and reliable shipping experience for our customers.

1. Order Processing

Orders are processed after payment has been successfully received.

Please allow 1–3 business days for order processing before your order is shipped.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

2. Shipping Destinations

JEXON currently ships to customers in the United States.

3. Shipping Method & Delivery Time

Standard Shipping

Estimated delivery time: 7–15 business days

Delivery times are estimates and may vary depending on the destination, carrier operations, weather, holidays, and other circumstances beyond our reasonable control.

Please note that the estimated delivery time begins after your order has been processed and shipped.

4. Shipping Costs

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

If we offer free shipping, the applicable free-shipping offer will be clearly stated on our website or at checkout.

5. Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided during checkout, when available.

Tracking information may take some time to become active after the carrier receives your package.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible.

7. Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, or the carrier for additional information.

If you believe your package is lost or significantly delayed, contact JEXON customer support with your order number and tracking information so we can assist you.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

We may request photos of the packaging and the product to help us review the issue and determine an appropriate resolution.

9. Multiple Shipments

If your order contains multiple products, items may arrive in separate packages depending on availability and fulfillment arrangements.

You may receive separate tracking information for different shipments.

10. Delivery Issues

JEXON is not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, severe weather, natural disasters, government restrictions, or other unforeseen events.

We will make reasonable efforts to assist customers with shipping-related issues.

11. Contact Us

JEXON
Phone: +1 330 520-2772
Email: info@jexon
Address: 36 W 38th Street, New York, NY 10018, USA

If you have questions about your order or shipping, please contact our customer support team.

Last updated: September 8, 2026