Refund policy

Return & Refund Policy

At JEXON, we want you to feel confident when shopping with us. If your purchase doesn't work out, we're here to help.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The shoes must be returned with the original packaging, if applicable.

  • The item must not show signs of wear, washing, damage, or alteration.

  • You must provide your order number or other proof of purchase.

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To request a return, please contact our customer support team with:

  • Your order number

  • The item(s) you would like to return

  • The reason for the return

  • Photos of the item, if the product is damaged or defective

After reviewing your request, we will provide return instructions if your return is approved.

Please do not send an item back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by our return policy, the customer may be responsible for the cost of return shipping.

If you received an incorrect, damaged, or defective item, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed after your return has been approved. Your bank or payment provider may require additional time for the funds to appear in your account.

Exchanges

If you need a different size or product, please contact us before returning your order. Depending on availability, we may be able to assist with an exchange.

If the requested item is unavailable, you may be offered a refund or another available solution.

Damaged or Incorrect Items

Please inspect your order when you receive it.

If you receive a damaged, defective, or incorrect item, contact us promptly with your order number and clear photos of the item. We will review the issue and work with you to find a suitable resolution.

Non-Returnable Items

Items that have been worn, washed, damaged through use, or altered may not be eligible for return.

Late or Missing Refunds

If you have been notified that your refund was issued but have not received it:

  1. Check your bank or payment account again.

  2. Contact your payment provider or bank.

  3. If you still cannot locate the refund, contact JEXON customer support.

Contact Us

If you have any questions about returns or refunds, please contact us:

JEXON
Phone: +1 330 520-2772
Email: info@jexon
Address: 36 W 38th Street, New York, NY 10018, USA

JEXON reserves the right to review each return request and determine eligibility based on the conditions outlined in this policy.

Last updated: September 8, 2026